1. Information We Collect

Personal Details You Provide

When you register for our services or reach out to us, we collect information you give us directly. This includes your name, email address, phone number, and business details. If you're setting up budget forecasting tools, we'll also collect financial data you input—like income figures, expense categories, and forecasting preferences.

Information Collected Automatically

Our system automatically logs certain technical information when you visit our website. We track your IP address, browser type, device information, and how you navigate through our pages. This helps us improve the platform and troubleshoot issues. We use standard cookies and similar technologies—you can read more about this in our Cookie Policy.

Financial Data for Forecasting

To provide accurate budget forecasts, we process the financial information you enter. This might include transaction histories, spending patterns, income streams, and budget goals. We never access your actual bank accounts—you're in control of what data you share with us.

2. How We Use Your Information

We use the data we collect for specific, straightforward reasons:

• Delivering our budget forecasting services and generating personalized financial insights
• Maintaining and improving platform performance and user experience
• Communicating with you about your account, service updates, and important notices
• Responding to your enquiries and providing customer support
• Analysing usage patterns to enhance our forecasting algorithms
• Complying with legal obligations under Australian financial and privacy regulations
• Preventing fraud and ensuring platform security

3. Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption protocols (AES-256) for data at rest and TLS 1.3 for data in transit. Access to personal information is restricted to authorized personnel who need it to perform their job functions.

We've put several security measures in place: regular security audits, multi-factor authentication for account access, automated backup systems, and intrusion detection systems. While we take reasonable steps to protect your data, no online service can guarantee absolute security. If we experience a data breach that affects your information, we'll notify you and the Australian Information Commissioner as required by law.

Data Retention Periods

4. Sharing Your Information

We share your information only in limited circumstances:

Service Providers

We work with carefully selected third-party companies that help us operate our platform. This includes hosting providers, payment processors, and customer support tools. These companies can only use your information to provide services to us and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes responding to valid requests from law enforcement or regulatory authorities. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If kyperaxis is acquired by another company or undergoes a merger, your information may be transferred as part of that transaction. You'll be notified of any such change, and the new entity will be required to honour this privacy policy.

5. Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year. You can access most of your information directly through your account dashboard.

Correct Your Information

If any information we hold is inaccurate or out of date, you can update it through your account settings or contact us to make corrections. We'll process correction requests within 30 days.

Delete Your Information

You can request deletion of your personal information by closing your account. We'll delete your data within 30 days, except for information we're legally required to retain (such as financial records subject to the seven-year retention requirement under Australian tax law).

Withdraw Consent

Where we process your information based on your consent (like marketing communications), you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

Lodge a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

6. International Data Transfers

We primarily store and process your information in Australia. However, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place through standard contractual clauses and by only working with providers in countries with adequate privacy protections.

Currently, we may transfer limited data to service providers in the United States and Singapore for cloud infrastructure and customer support purposes. These transfers are governed by agreements that require the same level of protection as Australian privacy law.

7. Children's Privacy

Our services are designed for adults managing business finances. We don't knowingly collect information from anyone under 18 years of age. If you're under 18, please don't register for our services or provide us with personal information. If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly.

8. Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website. The "last updated" date at the top of this policy shows when it was most recently revised.

Continued use of our services after changes become effective means you accept the updated policy. If you don't agree with changes, you should stop using our services and close your account.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and to understand how people use it. Essential cookies are necessary for basic functions like logging in and maintaining your session. Analytics cookies help us see which features are popular and where we can improve. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

We don't use advertising cookies or share cookie data with advertising networks. Our analytics are focused solely on improving our service.